Job function and primary goals: • Manage and maintain “best practise” Information Communication Technology needs of the Consultants XXX office • Provide remote and on-site support inline with those needs above • Infrastructure support and troubleshooting supported by associated staff in the head office in case of topology problems, preventive maintenance and monitoring tasks • Ensure all employees are aware of their own responsibility with regards ICT, including effective call management (mobile, fixed and data), data security, care of ICT equipment, “software rights and limitations” and training • Ensure adequate support and assistance is available during the average working week and eventually out of hours (in case of emergency, during project based work and holiday) ESSENTIAL SKILLS: • Fault finding, resolution and practical experience of the following: – Microsoft® Windows® operating systems (Windows Vista™, Windows XP™) – Microsoft® Office® applications (Office 2007®, Office XP®) – Desktop applications/utilities including but not limited to Adobe® Acrobat®, PowerArchiver®, Check Point VPN®, malware defence tools • PC hardware (especially notebooks) and software troubleshooting skills DESIRED SKILLS: • Understanding of networking infrastructure, DHCP, TCP/IP • PBX (e.g. Siemens HiPath/Hicom) maintenance • Understanding of RAS technologies • Experience with first and second line support
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